Return Policy

Warranty Policy

1. Warranty Period

MZONG provides warranty service and official customer support, which only applies to new products purchased from MZONG's official website, and official stores on Amazon, Lazada, Yami, etc. For purchases made through AMIRO's authorized resellers or distributors, please contact them directly for after-sales service.

We provide a 1-year limited warranty for new products (Makeup mirror/IPL hair removal/RF facial device) purchased from MZONG.

Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.

2. Warranty Forfeiture

Warranty is void in the following situations:

a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”.

b) Products are purchased from unauthorized distributors or resellers.

c) Trade marks, serial tags, and product stickers have been removed, altered, or tampered with.

d) Products are dismantled, mishandled, improperly used, or defaced.

e) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been throughout the warranty.

f) Products are damaged due to improper working environment or operation, such as unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using the wrong power adapter, etc.

g) Products are damaged due to the violation of directions on safe battery handling and usage.

(h) warranty is for the original purchaser only and is not transferable.

3. Limitation of Damages

MZONG is not responsible for other extra warranties or commitments promised by resellers, agents, distributors, or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

Return /Cancel/Refund Policy

1. Cancel

If you want to cancel your order, please contact us via live chat or email to help you. But once the item has been shipped out (you have received the tracking number or your order status is completed) we are unable to help cancel it.

2. 90-Day Return Guarantee

Return Policy for Products Purchased from MZONG

a) For Unwanted Products

If the package remains unopened, undamaged, and suitable for resale without affecting secondary sales, please reach out to our customer service team within 90 days of purchase to explore your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. Please note that the return shipping costs will be borne by the customer.

b) For Non-Man made Defective Products

If the product is defective (non-manufacturing) upon receipt, within 90 days of delivery, you may receive a full refund or replacement. Beyond 90 days but within the 1-year warranty period, a full refund is not available, Please contact customer service within 90 days of purchase to inquire about your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. You are not required to return the defective item, and MZONG will cover the freight cost for new replacements.

Return Policy for Products Purchased from a Third-Party

If the MZONG product that you have purchased from the third-party stores or vendors does not function to your satisfaction, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the MZONG products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor where you purchased your MZONG product for specific information. MZONG is not responsible for their refund and return.

3. Refund

For orders eligible for a refund, the money will go back to your payment account.We will notify you once we've received and inspected your return, and let youknow if the refund was approved or not. lf approved, you'll be automaticallyrefunded on your original payment method within 10 business days. Pleaseremember it can take some time for your bank or credit card company toprocess and post the refund too.

if more than 15 business days have passed since we ve approved your return.please contact us at service@mzong.com